Client Rights

At Vera Mental Health Clinic, every client has the right to receive care in an environment grounded in respect, trust, and confidentiality. We recognise that every individual is unique and carries their own personal story. For this reason, we uphold unconditional respect for our clients’ personal boundaries, privacy, and autonomy.

 

Throughout every stage of the therapeutic process, we ensure our clients’ right to be informed, to give or withhold consent, to choose their clinician, and to ask questions regarding their care.

 

All personal and clinical information is protected with the highest level of confidentiality and is handled strictly within the framework of applicable legal and ethical standards.

 

At Vera Mental Health Clinic, every client is welcomed with care, attentiveness, and respect. We believe that the first step toward healing begins with a sense of safety and trust.

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Client Feedback and Communication

 

At Vera Mental Health Clinic, every perspective matters.

 

Feedback from our clients plays a vital role in the ongoing development and sustainability of the services we provide. Suggestions, expressions of appreciation, or reflections on your experience are meaningful contributions that guide our continuous improvement.

 

All feedback is carefully reviewed, outcomes are monitored, and concrete actions are taken to enhance service quality. Because at Vera Mental Health, our goal is not only to deliver care, but to continually refine the experience of each individual making it more supportive, more ethical, and more human.