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At Vera Mental Health Clinic, quality is the foundation of every aspect of our clinical, professional, and organisational practice.

We are committed to delivering safe, ethical, and evidence-based mental health services that place client wellbeing, dignity, and

trust at the centre of care.

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Our quality standards are guided by professional best practice, current scientific evidence, and a continuous commitment to

improvement.

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Our Commitment to Quality

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Vera Mental Health Clinic is committed to:

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- Providing evidence-based psychological services delivered by appropriately qualified and supervised professionals

- Maintaining high clinical standards across assessment, treatment planning, and ongoing care

- Ensuring client safety, confidentiality, and informed consent at all stages of the therapeutic process

- Delivering care that is respectful, inclusive, culturally sensitive, and non-discriminatory

- Supporting ethical decision-making through clear clinical governance and escalation pathways

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Clinical Excellence and Professional Standards

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We uphold quality by:

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- Working within recognised psychological and therapeutic frameworks

- Ensuring all clinicians practise within their scope of competence

- Providing access to clinical supervision and professional oversight

- Monitoring clinical practice through reflective practice, feedback, and review

- Escalating complex or high-risk presentations in line with established clinical pathways

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Continuous Improvement

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Quality at Vera Mental Health Clinic is an ongoing process. We actively:

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- Review and update our policies, procedures, and clinical practices

- Use client feedback to inform service improvement

- Monitor outcomes and service effectiveness• Stay informed of developments in psychological research, ethics, and healthcare standards

- Promote ongoing professional development and learning among our team

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Client-Centred Care

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We recognise that quality mental health care is collaborative. We are committed to:

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- Clear communication and transparency

- Respecting client dignity and individual goals

- Providing accurate information about services, processes, and expectations

- Addressing concerns and complaints in a fair, timely, and respectful manner

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Governance and Accountability

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Vera Mental Health Clinic operates within a structured framework of clinical governance, ensuring accountability, risk

management, and professional responsibility across all services provided.

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Our Promise

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Our quality policy reflects our belief that effective mental health care is built on trust, competence, compassion, and

accountability. We remain committed to delivering services that meet the highest standards of professional and ethical practice.

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